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Strona 1 - M310p, M210p

VTRAKM310p, M210pPRODUCT MANUALVersion 1.0

Strona 2 - Recommendations

VTrak M310p, M210p Product Manual2OverviewVTrak provides data storage solutions for applications where high performance and data protection are requir

Strona 3 - Contents

VTrak M310p, M210p Product Manual92To access the Disk Arrays–Information tab:1. Click the Subsystem icon in Tree View. 2. Click on the Disk Arrays

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Chapter 4: Management with WebPAM PROe93To create a new disk array:1. Click the Subsystem icon in Tree View. 2. Click on the Disk Arrays icon. 3.

Strona 5

VTrak M310p, M210p Product Manual94Create a Disk Array – AdvancedThe Disk Array Advanced Creation option enables you to directly specify all parameter

Strona 6

Chapter 4: Management with WebPAM PROe95This value will be the data capacity of the first logical drive in your new disk array. If you specify less th

Strona 7

VTrak M310p, M210p Product Manual962. Click on the Disk Arrays icon. 3. Click on the Delete tab in Management View. 4. Check the box to the left of

Strona 8

Chapter 4: Management with WebPAM PROe97• Number of Logical Drives – The number of logical drives that belong to this disk array. • Supported RAID Lev

Strona 9 - Chapter 1: Introduction

VTrak M310p, M210p Product Manual98• Transport Ready – After you perform a successful Prepare for Transport operation, this condition means you can re

Strona 10 - Overview

Chapter 4: Management with WebPAM PROe991. Click the Subsystem icon in Tree View. 2. Click on the Disk Arrays icon. 3. Click on the Disk Array i

Strona 11 - Features and Benefits

VTrak M310p, M210p Product Manual100If you created a fault-tolerant logical drive (any RAID level except RAID 0), the Operational Status of new logica

Strona 12

Chapter 4: Management with WebPAM PROe101To Migrate an existing disk array: 1. Click the Subsystem icon in Tree View. 2. Click on the Disk Arrays

Strona 13 - Specifications

Chapter 1: Introduction3Architectural Description The VTrak M310p and M210p are Direct Attached Storage (DAS) subsystems. The subsystems support 1.5 G

Strona 14 - FCC Statement

VTrak M310p, M210p Product Manual102Manual RebuildIf a physical drive has failed, identify and replace the drive, then rebuild the disk array as descr

Strona 15 - Chapter 2: Installation

Chapter 4: Management with WebPAM PROe1035. From the dropdown menu on the Background Activities tab, choose the function you want to start. View Progr

Strona 16 - Mount VTrak in a Rack

VTrak M310p, M210p Product Manual104TransportThe Disk Array–Transport tab enables you to prepare a disk array for transport. To prepare a disk array f

Strona 17

Chapter 4: Management with WebPAM PROe105• RAID Level – The RAID level of this logical drive (It may differ from the disk array). • Capacity – This is

Strona 18 - Install Disk Drives

VTrak M310p, M210p Product Manual106• Offline – This condition arises as the result of a second physical drive failure. An Offline logical drive is no

Strona 19

Chapter 4: Management with WebPAM PROe107• Read Policy – The Read Cache policy of this logical drive. • Write Policy – The Write Cache policy of this

Strona 20 - Drive Numbering

VTrak M310p, M210p Product Manual108Maximum of 32 characters. Use letters, numbers, space between words, and underscore. An alias is optional.8. From

Strona 21

Chapter 4: Management with WebPAM PROe1097. If you did not select Quick Initialization, enter a hexidecimal value in the Initialization Pattern in Hex

Strona 22 - Connector

VTrak M310p, M210p Product Manual110Logical Drive PDMPredictive Data Migration (PDM) is the migration of data from the suspect disk drive to a spare d

Strona 23 - Connect the Power

Chapter 4: Management with WebPAM PROe111• Count – Number of continuous blocks starting from this LBA. • Read Check Table – Contains a list of read er

Strona 24 - LED will remain dark

VTrak M310p, M210p Product Manual4Tagged Command Queuing (TCQ) up to 128 commands Maximum performance in Multi-Threaded Operating Systems. Supports SA

Strona 25 - Chapter 3: Setup

VTrak M310p, M210p Product Manual112Spare DrivesThe Spare Drives–Information tab displays a list of Spare Drives along with their status, capacity, di

Strona 26

Chapter 4: Management with WebPAM PROe113Create Spare Drive To create a spare drive:1. Click the Subsystem icon in Tree View. 2. Click on the Spare

Strona 27

VTrak M310p, M210p Product Manual114To delete a spare drive:1. Click the Subsystem icon in Tree View. 2. Click on the Spare Drives icon. 3. Click

Strona 28 - Management Port

Chapter 4: Management with WebPAM PROe115• Revertible – Yes or No. A revertible spare drive automatically returns to its spare drive assignment after

Strona 29

VTrak M310p, M210p Product Manual1162. Click on the Spare Drives icon. 3. Click on the Spare Drive icon. 4. Click on the Settings tab in Managemen

Strona 30 - VTrak Setup with WebPAM PROe

Chapter 4: Management with WebPAM PROe117Logical Drive SummaryThe Logical Drive Summary–Information tab displays a list of all logical drives in this

Strona 31

VTrak M310p, M210p Product Manual118

Strona 32

119Chapter 5: Management with the CLUVTrak Status IndicatorsEven though the Command Line Utility (CLU) offers comprehensive monitoring of VTrak, the L

Strona 33 - Language Selection

VTrak M310p, M210p Product Manual120When boot-up is finished and the VTrak is functioning normally:• Controller Heartbeat LED blinks green seven times

Strona 34 - Create a Disk Array

Chapter 5: Management with the CLU121Drive Status IndicatorsThere are two LEDs on each Drive Carrier. They report the presence of power and a disk dri

Strona 35

Chapter 1: Introduction5SpecificationsDrive Capacity (M310p): 12 SATA disk drives (3.5" x 1" form factor only).Drive Capacity (M210p): 8 SAT

Strona 36

VTrak M310p, M210p Product Manual122When you first power-up the VTrak, it beeps twice to show normal operation.The audible alarm sounds at other times

Strona 37

Chapter 5: Management with the CLU1232. At the Login prompt, type the user name and press Enter. The default user name is administrator. 3. At the Pas

Strona 38

VTrak M310p, M210p Product Manual124Network Management – Set IP addresses for Management Port, gateway and DNS server; subnet mask.SCSI Management – C

Strona 39

Chapter 5: Management with the CLU125CLU Function MapThe map below is designed to help you navigate to the submenu where each function is located. Beg

Strona 40

VTrak M310p, M210p Product Manual126C, continuedClear Events, runtime – Main Menu, Event Viewer, Clear Runtime Event LogClear Events, non-volatile RAM

Strona 41

Chapter 5: Management with the CLU127E, continuedError Block Threshold, RC – Main Menu, Background Activity, Background Activity SettingsEvent Log, ru

Strona 42

VTrak M310p, M210p Product Manual128L, continuedLogical Drive, locate – Main Menu, Logical Drive Management, individual logical driveLogical Drive, re

Strona 43 - Log-out of WebPAM PROe

Chapter 5: Management with the CLU129P, continuedPhysical Drives, coercion method – Main Menu, Subsystem Management, Controller Management, individual

Strona 44

VTrak M310p, M210p Product Manual130S, continuedSNMP, settings – Main Menu, Additional Info and Management, Software Management, SNMPSoftware Manageme

Strona 45

Chapter 5: Management with the CLU131T, continuedTemperature, enclosure – Main Menu, Subsystem Management, Enclosure Management, Temperature SensorsTF

Strona 46

VTrak M310p, M210p Product Manual6Power Supply: Dual power supplies. M310p, 360W. M201p, 260W. 100–240 VAC auto-ranging, 50–60 Hz, dual hot-swap and r

Strona 47 - Audible Alarm

VTrak M310p, M210p Product Manual132W, continuedWrite Check Table, logical drive – Main Menu, Logical Drive Management, individual logical drive, Chec

Strona 48 - Log-in/Log-out

Chapter 5: Management with the CLU133To access lock settings:1. From the Main Menu, highlight Subsystem Management and press Enter.2. Highlight Lock M

Strona 49 - 3. Click the Login button

VTrak M310p, M210p Product Manual134To access controller statistics, highlight Controller Statistics and press Enter.Controller SettingsController set

Strona 50

Chapter 5: Management with the CLU1351. Highlight SMART and press the spacebar to toggle between Enable and Disable.2. Highlight SMART Poll Interval a

Strona 51 - Graphic User Interface

VTrak M310p, M210p Product Manual136BlowersThis screen displays the status and speed of VTrak’s blowers. There is one blower in each cooling unit.• Bl

Strona 52 - Item Function

Chapter 5: Management with the CLU137Polling IntervalPolling interval refers to the interval of time at which the Controller polls the Enclosure tempe

Strona 53 - Contact Us

VTrak M310p, M210p Product Manual138• Remaining Capacity – When status is “FullyCharged”, capacity should be at least 90%. If less, replace the batter

Strona 54 - Tree View

Chapter 5: Management with the CLU1392. Press Ctrl-A to save your settings.DMA ModeThis feature switches between UDMA and MDMA modes on all physical d

Strona 55 - Subsystems

VTrak M310p, M210p Product Manual140If a physical drive is still online and shows a PFA error but “Clear PFA” does not appear, use PDM to copy the dat

Strona 56 - Subsystem

Chapter 5: Management with the CLU141Disk Array ManagementDisk Array Management includes the creation and deletion of disk arrays, disk array settings

Strona 57 - Subsystem Events

7Chapter 2: Installation• Unpack the VTrak storage subsystem (below)• Mount VTrak in a Rack (page 8)• Install Disk Drives (page 10)• Connect Network a

Strona 58 - Background Activities

VTrak M310p, M210p Product Manual1422. Highlight Number of Logical Drives and press the backspace key to erase the current value.3. Enter the number o

Strona 59 - Scheduler

Chapter 5: Management with the CLU1437. Highlight RAID Level and press the spacebar to toggle though a list of available RAID levels.8. If you want to

Strona 60

VTrak M310p, M210p Product Manual144Disk Array Information1. From the Main Menu, highlight Disk Array Management and press Enter.2. Highlight the disk

Strona 61

Chapter 5: Management with the CLU1452. Specify the source and target physical drives.3. Highlight Start and press Enter.MigrationThis function includ

Strona 62 - Administrative Tools

VTrak M310p, M210p Product Manual146TransitionTransition is the process of replacing a revertible spare drive that is currently part of a disk array w

Strona 63

Chapter 5: Management with the CLU1474. Highlight the following parameters and press the backspace key to erase the current value:• Alias - Type an al

Strona 64 - User Event Subscription

VTrak M310p, M210p Product Manual148Logical Drive ManagementThis function deals with settings and functions of existing logical drives. To create or d

Strona 65

Chapter 5: Management with the CLU149Initialization This function sets all data bits in the logical drive to zero.1. Highlight Background Activity and

Strona 66 - Create a User

VTrak M310p, M210p Product Manual150Locate Logical DriveThis feature helps you identify the physical drives assigned to the logical drive you are work

Strona 67 - Delete a User

Chapter 5: Management with the CLU151SCSI ManagementSCSI Management deals with all SCSI settings and functions. This feature appears only with VTrak S

Strona 68 - User Sessions

VTrak M310p, M210p Product Manual8Mount VTrak in a RackFigure 1. Rackmounted VTrak M310p (M210p is similar)The VTrak M310p or M210p installs to the ra

Strona 69

VTrak M310p, M210p Product Manual1523. Type Ctrl-A save your settings.Target Information1. From the Main Menu, highlight SCSI Management and press Ent

Strona 70

Chapter 5: Management with the CLU153Background Activity SettingsUse this feature to make settings for Background Activities. The Activities themselve

Strona 71 - Storage Services

VTrak M310p, M210p Product Manual154Event ViewerThe Event Viewer displays log of events. Events are classified as Runtime and NVRAM.Runtime EventsThis

Strona 72

Chapter 5: Management with the CLU1553. Press the up and down arrow keys to scroll through the log.To clear the NVRAM event log:1. Highlight Clear NVR

Strona 73

VTrak M310p, M210p Product Manual156Dedicated means this spare drive can only be used with the specified disk array(s). Global means this spare drive

Strona 74 - Web Server

Chapter 5: Management with the CLU1571. From the Main Menu, highlight Additional Info and Management and press Enter.2. Highlight LUN Mapping and pres

Strona 75

VTrak M310p, M210p Product Manual158arrays and logical drives. The default “administrator” account is a Super User. • Power – Allows the user to creat

Strona 76

Chapter 5: Management with the CLU1593. Highlight Privilege and press the space bar to toggle though the options:• Super – Allows the user full access

Strona 77

VTrak M310p, M210p Product Manual160To stop any of these services:1. Highlight the service and press Enter.2. In the Service Setting screen, highlight

Strona 78

Chapter 5: Management with the CLU1612. Highlight Startup Type and press the spacebar to toggle between Automatic and Manual.3. Highlight the followin

Strona 79

Chapter 2: Installation9To install the VTrak enclosure into a rack with the supplied mounting rails (see Figure 2):1. Check the fit of the mounting ra

Strona 80

VTrak M310p, M210p Product Manual162• Read Community – Type a community name in this field• Write Community – private (no change possible)4. Press Ctr

Strona 81

Chapter 5: Management with the CLU163Note: There is only one user. The default name is cim. No changes are possible.Note: CIM service must be running

Strona 82 - Firmware Update

VTrak M310p, M210p Product Manual1643. Highlight Message Event Severity Filter and press the spacebar to change severity levels.4. Press Ctrl-A to sav

Strona 83

Chapter 5: Management with the CLU165Shutdown and RestartThis function enables you to shutdown or restart the VTrak subsystem. You can only do part of

Strona 84

VTrak M310p, M210p Product Manual1664. Press Y to continue.The screen will go blank.5. Wait for two to three minutes.6. Re-establish your Telnet conne

Strona 85 - Controllers

167Chapter 6: Maintenance• Firmware Update – WebPAM PROe (page 168)• Firmware Update – CLU (page 170)• Replace Power Supply (page 171)• Replace Coolin

Strona 86 - Controller

VTrak M310p, M210p Product Manual168Firmware Update – WebPAM PROeBefore you begin, go to the Promise website www.promise.com and download the latest f

Strona 87 - Controller Statistics

Chapter 6: Maintenance1695. Do one of the following actions: • Click on the Download Flash File from Local File through HTTP option, then click on the

Strona 88

VTrak M310p, M210p Product Manual170Firmware Update – CLUUse this function to flash the VTrak’s firmware. Before you begin, go to the Promise website

Strona 89 - Enclosures

Chapter 6: Maintenance1713. Press the spacebar to display Restart then press Enter.A warning message appears.4. Press Y to continue.The screen will di

Strona 90 - Enclosure

VTrak M310p, M210p Product Manual10Install Disk Drives You can populate the VTrak with 1.5 GB and 3.0 GB SATA drives.• VTrak M310p supports up to 12 d

Strona 91

VTrak M310p, M210p Product Manual172Replace Cooling Unit BlowerThe blower (scroll fan) in each cooling unit is replaced as an individual part. No tool

Strona 92

Chapter 6: Maintenance1735. Grasp the top section near the thumbscrews and lift it off the bottom section (above, right). Separate the cooling unit se

Strona 93

VTrak M310p, M210p Product Manual1748. Place the top section of the cooling unit onto the bottom section and tighten the thumbscrews.9. Carefully slid

Strona 94 - Physical Drives

Chapter 6: Maintenance175Replace Cache BatteryThe cache battery is located in the Cooling Unit 1 (the left one). The battery assembly is replaced as a

Strona 95 - Physical Drive

VTrak M310p, M210p Product Manual1763. Loosen the thumbscrew (above, left). A retainer keeps the thumbscrew in place.4. Grasp the top section near the

Strona 96

Chapter 6: Maintenance1778. Place a new battery assembly into the cooling unit.9. Attach the connector on the circuit board.10. Install the screws hol

Strona 97 - Physical Drive Settings

VTrak M310p, M210p Product Manual178Replace RAID ControllerThe RAID Controller monitors and manages the logical drives. When this controller is replac

Strona 98

179Chapter 7: Technology Background• Introduction to RAID (below)• Choosing a RAID Level (page 188)• Stripe Size (page 191)• Sector Size (page 191)• C

Strona 99 - Disk Arrays

VTrak M310p, M210p Product Manual180RAID 0 – StripeWhen a disk array is striped, the read and write blocks of data are interleaved between the sectors

Strona 100 - Create a Disk Array – Express

Chapter 7: Technology Background181RAID 1 – MirrorWhen a disk array is mirrored, identical data is written to a pair of drives, while reads are perfor

Strona 101

Chapter 2: Installation11Figure 3. VTrak M310p/M210p drive carrier mounting holes Figure 4. SATA Disk Drives mount at the front of the carrier1. Caref

Strona 102

VTrak M310p, M210p Product Manual182RAID 1E – Enhanced MirrorRAID 1E offers the security of mirrored data provided by RAID 1 plus the added capacity o

Strona 103 - Delete a Disk Array

Chapter 7: Technology Background183RAID 5 – Block and Parity StripeRAID 5 organizes block data and parity data across the physical drives. Generally,

Strona 104 - Disk Array

VTrak M310p, M210p Product Manual184RAID 6 – Block and Double Parity StripeRAID level 6 stores dual parity data is rotated across the physical drives

Strona 105 - Disk Array Status

Chapter 7: Technology Background185RAID 10 – Mirror + StripeMirroring/striping combines both of the previous RAID 1 and RAID 0 disk array types. RAID

Strona 106 - Create a Logical Drive

VTrak M310p, M210p Product Manual186RAID 50 – Striping of Distributed ParityRAID 50 combines both RAID 5 and RAID 0 features. Data is striped across d

Strona 107

Chapter 7: Technology Background187attempts to distribute the number of disk drives equally among the axles but in some cases, one axle will have more

Strona 108 - Delete a Logical Drive

VTrak M310p, M210p Product Manual188Choosing a RAID LevelThere are several issues to consider when choosing the RAID Level for your VTrak disk array.

Strona 109 - Disk Array Rebuild

Chapter 7: Technology Background189RAID 1ERecommended Applications for RAID 1E:• Imaging applications • Database servers • General fileserverRAID 5Rec

Strona 110

VTrak M310p, M210p Product Manual190RAID 10Recommended Applications for RAID 10:• Imaging applications • Database servers • General fileserverRAID 50R

Strona 111 - Transition

Chapter 7: Technology Background191Stripe SizeStripe Size, also called “Stripe Block Size”, refers to the size of the data blocks written to, and read

Strona 112 - Logical Drives

VTrak M310p, M210p Product ManualiiCopyright© 2006 Promise Technology, Inc. All Rights Reserved.Copyright by Promise Technology, Inc. (Promise Technol

Strona 113 - Logical Drive Status

VTrak M310p, M210p Product Manual124. Repeat these steps until all of your disk drives are installed. Drive NumberingEach disk drive in VTrak is ide

Strona 114 - Logical Drive

VTrak M310p, M210p Product Manual192To make use of logical drives greater than 2TB in size, a larger sector size is required. The table below correlat

Strona 115 - Logical Drive Settings

Chapter 7: Technology Background193• Read Ahead – The read cache and the read-ahead feature are enabled. Read-ahead anticipates the next read and perf

Strona 116 - Logical Drive Initialization

VTrak M310p, M210p Product Manual194Capacity Coercion also affects a replacement drive used in a disk array. Normally, when an physical drive fails, t

Strona 117 - Logical Drive Synchronization

Chapter 7: Technology Background195The spare drive effectively takes the place of the failed drive and the RAID system immediately begins to rebuild d

Strona 118 - Logical Drive Check Table

VTrak M310p, M210p Product Manual196From ToIncrease RedundancyCapacity Performance Add LoseRAID 50 RAID 10 •RAID 5 •RAID 0 • • •RAID 10 RAID 50 •RAID

Strona 119 - Logical Drive LUN Settings

Chapter 7: Technology Background197Ranges of Disk Array ExpansionThere are limitations to how large you can expand a disk array, depending on the size

Strona 120 - Spare Drives

VTrak M310p, M210p Product Manual198 You can direct WebPAM to expand a logical drive beyond the maximum expansion size. When the expansion is finished

Strona 121 - Delete Spare Drive

Chapter 7: Technology Background199Predictive Data Migration (PDM)Predictive Data Migration (PDM) is the migration of data from the suspect disk drive

Strona 122 - Spare Drive

VTrak M310p, M210p Product Manual200TransitionThe Transition feature enables you to specify “permanent” spare drives for your VTrak subsystem. Transit

Strona 123 - Spare Drive Settings

Chapter 7: Technology Background201In the example above, there is a four-drive RAID 5 disk array and a global spare drive. Physical drives 1, 2, 3, an

Strona 124

Chapter 2: Installation13Connect Network and Data CablesFigure 8. VTrak M310p/M210p DAS connectionsThis arrangement requires:• A network switch• A ne

Strona 125 - Logical Drive Summary

VTrak M310p, M210p Product Manual202Automatic TransitionAt this juncture, you would replace the failed drive in slot 3 with a new one of the same or g

Strona 126

203Chapter 8: Troubleshooting• VTrak is Beeping (below)• LEDs Display Amber or Red (page 204)• CLU Reports a Problem (page 208)• WebPAM PROe Reports a

Strona 127 - VTrak Status Indicators

VTrak M310, M210p Product Manual204To make alarm settings or cancel an alarm, see page 85 (WebPAM PROe) or page 166 (CLU).LEDs Display Amber or RedFro

Strona 128

Chapter 8: Troubleshooting205See page 167 for more information about field-replaceable components. See page 228 for a discussion of critical and offli

Strona 129 - Drive Status Indicators

VTrak M310, M210p Product Manual206The VTrak spins up the disk drives sequentially in order to equalize power draw during start-up. After a few moment

Strona 130 - CLU Connection

Chapter 8: Troubleshooting207Figure 4. Fan LED on a VTrak M310p/M210p cooling unitUnder normal conditions, the power supply, battery, and fan LEDs sho

Strona 131

VTrak M310, M210p Product Manual208If the Controller Status LED is amber, restart the VTrak. See “Restart the Subsystem” on page 76 or “Shutdown and R

Strona 132 - Exit the CLU

Chapter 8: Troubleshooting209MediaPatrol : EnabledPDM : EnabledTransportRebuildPredictive Data MigrationTransitionDedicated Spare Drives in the ArrayP

Strona 133 - CLU Function Map

VTrak M310, M210p Product Manual210WebPAM PROe Reports a ProblemWebPAM PROe aids in troubleshooting your logical drives and enclosure by continuous mo

Strona 134 - C, continued

Chapter 8: Troubleshooting211• Displays full information on the selected component in the Management Window (above) Also see these troubleshooting top

Strona 135 - E, continued

VTrak M310p, M210p Product Manual14Set Up Serial Cable Connections The RS-232 Serial connection enables the Command Line Utility (CLU) on your PC to m

Strona 136 - L, continued

VTrak M310, M210p Product Manual212Event Notification ResponseWhen you select Event Notification, WebPAM PROe sends popup and/or email messages regard

Strona 137 - P, continued

Chapter 8: Troubleshooting213Battery reconditioning is completeBattery reconditioning is finished.Battery is malfunctioning Run battery reconditioning

Strona 138 - S, continued

VTrak M310, M210p Product Manual214Cache policy is in writeback mode without battery Install or replace the battery. See page 175.BlowersBlowers have

Strona 139 - T, continued

Chapter 8: Troubleshooting215The controller has new crash informationCheck the event logs. See page 49.Controller temperature is above the threshold/w

Strona 140 - Subsystem Management

VTrak M310, M210p Product Manual216EnclosureEnclosure temperature is above the threshold/warning thresholdThe VTrak is overheating. Check for airflow

Strona 141 - Controller Management

Chapter 8: Troubleshooting217Host-interface controller has received a bus rebootThe VTrak rebooted itself. If this message appears repeatedly, contact

Strona 142 - Controller Settings

VTrak M310, M210p Product Manual218Logical drive initialization is queuedInitialization has been set manually or by schedule.A new logical drive has b

Strona 143 - Enclosure Status

Chapter 8: Troubleshooting219Media patrol is stopped internallyMedia patrol stopped because the disk array was deleted or removed.Online Capacity Expa

Strona 144 - Enclosure Settings

VTrak M310, M210p Product Manual220PDM is stopped internally The destination drive was removed or used for a rebuild.Physical DiskPhysical disk is mar

Strona 145 - Batteries

Chapter 8: Troubleshooting221Error is detected in remap sectorsDisk drive has a bad remap sectors. If this message appears repeatedly, replace the dis

Strona 146 - Physical Drive Management

Chapter 2: Installation15Connect the PowerPlug the power cords and switch on both power supplies on. When the power is switched on, the LEDs on the fr

Strona 147

VTrak M310, M210p Product Manual222PSU is installed/functional/operational and turned onNormal.PSU is installed/functional/operational and turned offA

Strona 148 - Locate Physical Drive

Chapter 8: Troubleshooting223RAID Level migration is pausedMigration paused because of user intervention, schedule or a higher priority background act

Strona 149 - Disk Array Management

VTrak M310, M210p Product Manual224Rebuild marks logical drive synchronized upon rebuild completionResult of successful rebuild. Normal.Redundancy Che

Strona 150 - Advanced

Chapter 8: Troubleshooting225Spare check completed successfully on the given spare driveNormal.Spare DrivesPhysical disk assigned as global spareResul

Strona 151

VTrak M310, M210p Product Manual226Stripe Level migration is queuedMigration has been set manually or by schedule.SubsystemSubsystem parameter(s) are

Strona 152 - Disk Array Information

Chapter 8: Troubleshooting227Transition was switched to rebuildTransition changed to rebuild because the logical drive went critical.WatermarkMigratio

Strona 153 - Predictive Data Migration

VTrak M310, M210p Product Manual228Critical & Offline Disk ArraysA fault-tolerant disk array—RAID 1, 1E, 5, 6, 10, and 50—goes critical when a dis

Strona 154 - Locate Disk Array

Chapter 8: Troubleshooting229To set up a spare drive, see “Create Spare Drive” on page 113 (WebPAM PROe) or “Create New Spare Drive” on page 155 (CLU)

Strona 155

VTrak M310, M210p Product Manual230• The drive carrier holding the rebuilding physical drive displays a green Activity (left) LED while the Status (ri

Strona 156 - Logical Drive Management

Chapter 8: Troubleshooting231Enclosure ProblemsWebPAM PROe displays yellow !s red Xs in Tree View to identify components that need attention.When

Strona 157 - Redundancy Check

VTrak M310p, M210p Product Manual16If there is no disk drive in the carrier, the Disk Status LED and the Power/Activity LED will remain dark.When you

Strona 158 - Network Management

VTrak M310, M210p Product Manual232OverheatingOverheating is a potentially serious condition because the excessively high temperatures can lead to dis

Strona 159 - SCSI Management

Chapter 8: Troubleshooting233 Power SuppliesVTraks are equipped with redundant power supplies. The advantage of dual power supplies is that, should on

Strona 160 - Background Activity

VTrak M310, M210p Product Manual234Connection ProblemsWhen you install your Promise product following the instructions in the Quick Start Guide and th

Strona 161 - Background Activities List

Chapter 8: Troubleshooting235 This means you can, for example, connect your Host PC to one of the VTrak’s SCSI “In” ports without the need of an exter

Strona 162 - Event Viewer

VTrak M310, M210p Product Manual236VTrak ships from the factory an IP address of 10.0.0.1. You must change this address to one that will work with you

Strona 163 - Spare Drive Management

237Chapter 9: Support• Frequently Asked Questions (below)• Contact Technical Support (page 239)• Limited Warranty (page 242)• Returning product for re

Strona 164 - LUN Mapping

VTrak M310, M210p Product Manual238My WebPAM connection was working OK. But later on, it timed out. What do I do now?The network condition can time-ou

Strona 165 - User Management

Chapter 9: Support239How can I be sure everything is working OK on the VTrak?Locally: The VTrak enclosure has LEDs on the front to monitor the status

Strona 166 - Password

VTrak M310, M210p Product Manual240United StatesEurope, Africa, Middle East GermanyItalyE-mail Support [email protected] Support (408) 228-1097

Strona 167 - Software Management

Chapter 9: Support241Taiwan China E-mail Support [email protected] Support +886 3 578 2390 Attn: Technical SupportPhone Support +886 3 578 239

Strona 168 - Webserver

17Chapter 3: Setup• VTrak Setup with CLI or CLU (below)• VTrak Setup with WebPAM PROe (page 22)VTrak Setup with CLI or CLUAfter installation, the next

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VTrak M310, M210p Product Manual242Limited WarrantyPromise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the deliver

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Chapter 9: Support243No other document, statement or representation may be relied on to vary the terms of this limited warranty.Promise’s sole respons

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VTrak M310, M210p Product Manual244The technician will assist you in determining whether the product requires repair. If the product needs repair, the

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245Appendix A: Useful Information• Serial Connector Pinout (below)• SNMP MIB Files (page 246)Serial Connector PinoutBelow is the pinout diagram for th

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VTrak M310, M210p Product Manual246SNMP MIB FilesPromise supplies seven MIB files to integrate the VTrak M310p/M210p subsystem into your SNMP system.

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247IndexAAbout This Manual 1Accept Incomplete Array 146Alias 144Architectural Description of VTrak 3Audible alarm 39, 121, 203Auto Rebuild 153Axles 18

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VTrak M310p, M210p Product Manual248Disk ArrayAccept Incomplete Array 146alias 144background activity 102create 141create advanced 29, 94create automa

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Index249Events, continuedSynchronization 226Transition 226VTrak System 226Watermark 227Export 73FFactory defaults, restore 164FCC Statement 6Features

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VTrak M310p, M210p Product Manual250Logical Drive, continuedstatistics 107status 105status LED 15, 38, 120, 204summary 117synchronization 109login and

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Index251RAID, continuedRAID 3 189RAID 5 183, 189RAID 50 186, 190RAID 6 184, 189RAID 50 Axles 186Range of disk array expansion 197Read Ahead Cache 138R

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VTrak M310p, M210p Product Manual18CLI1. Type the following string to set the Date and Time, then press Enteradministrator@cli> date -a mod -d 2006

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VTrak M310p, M210p Product Manual252Spare Drive 27, 29check 114create 113, 155delete 113, 156hot spare drive 194information 112, 114locate 115revertib

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Index253WebPAM PROeAdministrative Tools 54create user 58delete user 59Event Frame 47Export 73graphic user interface 43Import 73Internet connection 35l

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VTrak M310p, M210p Product Manual254

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Chapter 3: Setup19CLU1. At the admin@cli prompt, type menu and press Enter.The CLU main menu appears.2. With Quick Setup highlighted, press Enter.The

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VTrak M310p, M210p Product Manual205. Press Ctrl-A to save these settings and move to the Management Port configuration screen.Management PortBy defau

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Chapter 3: Setup215. Press Ctrl-A to save these settings and move to the RAID configuration screen.To make Management Port settings manually:1. Press

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iiiContentsChapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1About This Manual . . . . . . . . . . .

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VTrak M310p, M210p Product Manual22VTrak Setup with WebPAM PROeSet up with WebPAM PROe consists of: • Log-in to WebPAM PROe (below)• Language Selectio

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Chapter 3: Setup23.3. When the opening screen appears, type administrator in the User Name field and type password in the Password field.The User Name

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VTrak M310p, M210p Product Manual24 The first time you log in to WebPAM, there will be no Users except for “administrator”. There will be no disk arra

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Chapter 3: Setup25Use the Tree to navigate to the various functions of WebPAM PROe. Click on an item in the Tree to display it in the window.Language

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VTrak M310p, M210p Product Manual26Create a Disk ArrayClick on the Disk Arrays icon. The Array Configuration menu appears. Since this VTrak is newly

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Chapter 3: Setup27• Disk Arrays – The number of physical drives in the disk array, their ID numbers, configurable capacity and the number of logical d

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VTrak M310p, M210p Product Manual28Follow these steps to create a new disk array.1. Check the boxes to select any one or a combination of: • Redundanc

Strona 194 - RAID 50 Axles

Chapter 3: Setup29• Transaction Log • Other 4. Click the Update button.Or check the Automatic Update box and updates will occur automatically.The foll

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VTrak M310p, M210p Product Manual30If you are uncertain about choosing parameters for your disk array, use the Express or Automatic option to create y

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Chapter 3: Setup31On this screen you will specify your logical drives. Specify one logical drive at a time until the full capacity of the disk array i

Strona 197 - Advantages Disadvantages

VTrak M310p, M210p Product ManualivChapter 4: Management with WebPAM PROe, continuedEvent Frame . . . . . . . . . . . . . . . . . . . . . . . . . . .

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VTrak M310p, M210p Product Manual3210. Choose a Read Cache policy:• ReadCache• ReadAhead•No Cache11. Choose a Write Cache policy:• WriteThru•WriteBack

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Chapter 3: Setup33If you want to change a logical drive setting, click on the logical drive at the bottom of the window. The entry and the capacity us

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VTrak M310p, M210p Product Manual3413. When you have finished specifying logical drives, click the Next button. The proposed disk array appears with t

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Chapter 3: Setup3514. If you agree with the proposed disk array and logical drive(s), click the Submit button.If you disagree, click the Back button a

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VTrak M310p, M210p Product Manual36

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37Chapter 4: Management with WebPAM PROeThis chapter describes using embedded WebPAM PROe to monitor and manage your RAID system. This chapter is divi

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VTrak M310p, M210p Product Manual38When boot-up is finished and the VTrak is functioning normally:• Controller Heartbeat LED blinks green seven times

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Chapter 4: Management with WebPAM PROe39Drive Status IndicatorsThere are two LEDs on each Drive Carrier. They report the presence of power and a disk

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VTrak M310p, M210p Product Manual40When you first power-up the VTrak, it beeps twice to show normal operation.The audible alarm sounds at other times

Strona 207 - PDM Triggers

Chapter 4: Management with WebPAM PROe41.When the opening screen appears, type administrator in the User Name field and type password in the Password

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ContentsvChapter 5: Management with the CLU, continuedExit the CLU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124CLU

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VTrak M310p, M210p Product Manual42After sign-in, the WebPAM PROe opening screen appears.Figure 4. WebPAM PROe Opening ScreenThe first time you log in

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Chapter 4: Management with WebPAM PROe43Graphic User InterfaceVTrak features a browser-based, graphic user interface. Your Internet browser is the bas

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VTrak M310p, M210p Product Manual44HeaderLanguage SelectionThe VTrak graphic user interface displays in English, German, French, Italian, Japanese, Ch

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Chapter 4: Management with WebPAM PROe453. Click View again to hide the Event Frame. Storage NetworkThe VTrak graphic user interface can currently dis

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VTrak M310p, M210p Product Manual46Tree ViewBelow are the components of Tree View. The Administrative Tools section is different for the Super User th

Strona 214 - Back of Enclosure

Chapter 4: Management with WebPAM PROe47Management WindowThe Management Window provides the actual user interface with the VTrak. This window changes

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VTrak M310p, M210p Product Manual48SubsystemVTrak subsystems are identified in the Tree by their Management Port IP address. Click on the Subsystem

Strona 216 - CLU Reports a Problem

Chapter 4: Management with WebPAM PROe49Subsystem EventsThe Subsystem–Event tab provides information from the event (log) file of a specific subsystem

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VTrak M310p, M210p Product Manual504. In the File Download Security Warning box, click the Save button. 5. In the Save As dialog box, navigate to the

Strona 218 - WebPAM PROe Reports a Problem

Chapter 4: Management with WebPAM PROe51• Medium allocates a balance of system resources to the function and data read/write operations. • High alloca

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VTrak M310p, M210p Product ManualviChapter 5: Management with the CLU, continuedBackground Activities List . . . . . . . . . . . . . . . . . . . . . .

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VTrak M310p, M210p Product Manual523. Click on the Scheduler tab dropdown menu and select an item (see the list above). 4. In the Scheduler dialog box

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Chapter 4: Management with WebPAM PROe535. Click the Submit button. LockThe Subsystem–Lock tab displays lock status and enables you to lock or unlock

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VTrak M310p, M210p Product Manual545. Click the Submit button. Release LockTo release the lock for this subsystem:1. Click on the Subsystem icon Tre

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Chapter 4: Management with WebPAM PROe55User ManagementUser Management includes all functions dealing with user accounts.User InformationThe User Mana

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VTrak M310p, M210p Product Manual56User Settings – UserThe User Management–Settings tab enables a user to view and change his/her display name and ema

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Chapter 4: Management with WebPAM PROe57For VTrak’s Email settings, see “Email” on page 64.List of User Notification Events•Shortcuts • Enclosure – Al

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VTrak M310p, M210p Product Manual58User Password – AdministratorThe Administrator or a Super User can change another user’s password. To make these ch

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Chapter 4: Management with WebPAM PROe596. Enter a password for this user in the New Password and Retype Password fields.A password is optional. If yo

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VTrak M310p, M210p Product Manual604. Click on the Delete tab in Management View. 5. Check the box to the left of the user you want to delete. 6. Clic

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Chapter 4: Management with WebPAM PROe61Network ManagementNetwork Management deals with network connections to the VTrak’s Management Port.Management

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ContentsviiChapter 7: Technology Background, continuedPredictive Data Migration (PDM) . . . . . . . . . . . . . . . . . . . . . . . . . .199PDM Trigge

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VTrak M310p, M210p Product Manual62SCSI ManagementSCSI Channel Information1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tool

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Chapter 4: Management with WebPAM PROe63SCSI Target Information1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3

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VTrak M310p, M210p Product Manual64Edit a LUN Map1. Click on the Subsystem icon in Tree view. 2. Click on the Administrative Tools icon. 3. Click

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Chapter 4: Management with WebPAM PROe651. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon. 3. Click on the Email Se

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VTrak M310p, M210p Product Manual66• If the service is stopped, click the Start button to start the service. • If the service is started, click the St

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Chapter 4: Management with WebPAM PROe675. Enter Session Time Out interval.24 minutes is the default. 6. If you want to use a secure connection, check

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VTrak M310p, M210p Product Manual68To change the Telnet settings:1. Click the Subsystem icon in Tree View. 2. Click the Administrative Tools icon.

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Chapter 4: Management with WebPAM PROe69SNMPVTrak's SNMP service enables the SNMP browser to obtain information from the VTrak. The Trap Sink is

Strona 239 - Enclosure Problems

VTrak M310p, M210p Product Manual70• Click on the Manual option to start the service manually (the service does not start during system startup). 5. C

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Chapter 4: Management with WebPAM PROe71• If the service is started, click the Stop button to stop the service.Or click on the Restart button to resta

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VTrak M310p, M210p Product Manualviii

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VTrak M310p, M210p Product Manual721. Click on the Subsystem icon in Tree view. 2. Click on the Administration Tools icon. 3. Click on the Netsend

Strona 243 - Network Connections

Chapter 4: Management with WebPAM PROe737. When you are done, click on the Submit button. Delete RecipientsTo delete recipients of Netsend messages:1.

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VTrak M310p, M210p Product Manual74From there, you can import the User Database file to other VTraks so that all have the same User information and se

Strona 245 - Chapter 9: Support

Chapter 4: Management with WebPAM PROe75Restore Factory DefaultsVTrak includes a function to restore the default settings to its Firmware and Software

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VTrak M310p, M210p Product Manual76Shutdown and RestartThe Shutdown and Restart function enables you to:• Shut down the subsystem • Shut down and rest

Strona 247 - Contact Technical Support

Chapter 4: Management with WebPAM PROe775. Click the Submit button. 6. In the warning box, click the OK button. 7. In the confirmation box, type the w

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VTrak M310p, M210p Product Manual78Figure 4. The Controller LEDs flash for one minute so you can identify the ControllerControllerController Informat

Strona 249 - Attn: Technical Support

Chapter 4: Management with WebPAM PROe79• Boot loader Version • Boot loader Build Date • Firmware Version number • Firmware Build Date • Software Vers

Strona 250 - Limited Warranty

VTrak M310p, M210p Product Manual80• Write Data transferred • Errors (total) • Non-read/write errors • Read errors • Write errors • I/O requests (tota

Strona 251 - Returning Product For Repair

Chapter 4: Management with WebPAM PROe81• 10GB Truncate – Reduces the useful capacity to the nearest 10,000,000,000 byte boundary. • Group Rounding –

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1Chapter 1: Introduction• About This Manual (below)• Overview (page 2)• Architectural Description (page 3)• Specifications (page 5)Thank you for purch

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VTrak M310p, M210p Product Manual82 Figure 4. VTrak M310p/M210p Rear ViewEnclosureEnclosure InformationThe Enclosure–Information tab provides a diagra

Strona 254 - SNMP MIB Files

Chapter 4: Management with WebPAM PROe83Enclosure SettingsThe Enclosure–Settings tab enables you to make settings for certain components of the VTrak

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VTrak M310p, M210p Product Manual84BatteryThe Enclosure–Battery tab displays information about the cache backup battery (or batteries) in the VTrak su

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Chapter 4: Management with WebPAM PROe85BuzzerThe Enclosure–Buzzer tab enables you to change audible settings for the VTrak subsystem enclosure. The b

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VTrak M310p, M210p Product Manual86Physical DrivesThe Physical Drives–Information tab provides information about the physical disk drives installed in

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Chapter 4: Management with WebPAM PROe876. To enable the disk drives’ Write Caches, check the Write Cached Enabled box. 7. To enable the disk drives’

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VTrak M310p, M210p Product Manual88• Read Look Ahead (Cache) – Enabled or disabled as selected on the Physical Drives Settings tab. • SMART Feature Se

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Chapter 4: Management with WebPAM PROe892. Click on the Enclosures icon. 3. Click on the Enclosure icon. 4. Click on the Physical Drives icon. 5

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VTrak M310p, M210p Product Manual90 To clear a Stale or PFA status from a physical drive:1. Click the Subsystem icon in Tree View. 2. Click on the E

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Chapter 4: Management with WebPAM PROe914. Click on the Physical Drives icon. 5. Click on a Physical Drive icon. 6. Click on the Force Offline/Onl

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