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Chapter 8: Troubleshooting
193
Recovering from a Blank Screen
Occasionally, while you are performing a RAID
management operation using WebPAM PRO, your
browser screen might go blank.
To recover from a blank browser screen, do one of the
following actions:
• Press the F5 key.
• Click your browser’s Refresh button (right).
Internet
Explorer
Firefox
Netscape
Navigator
- TX8650, TX8658 1
- Copyright 2
- Trademarks 2
- Recommendations 2
- Contents 11
- Chapter 1: Introduction 13
- Product Overview 14
- Operating System Support 15
- Browser Support 15
- Key Features and Benefits 16
- Specifications 18
- Chapter 2: Installation 19
- Installing the SuperTrak Card 20
- Choosing the Physical Drives 24
- Installing the CLI 30
- Installing onto Linux 35
- Installing WebPAM PRO 42
- Internet Browser 43
- Logging into WebPAM PRO 61
- Login Screen 62
- Setting up WebPAM PRO 63
- Chapter 3: Installing Drivers 65
- Driver Installation Media 66
- Windows Server 2008 68
- Existing System 69
- Windows Server 2003 70
- Red Hat Linux 72
- SuSE Linux 73
- SuperTrak BIOS 75
- Accessing the Main Menu 78
- Configuring Physical Drives 81
- Creating a Spare Drive 90
- Changing Spare Drive Settings 90
- Deleting a Spare Drive 91
- Using the Miscellaneous Menu 92
- Working with the Buzzer 93
- Logging in over the Network 96
- Accessing the Interface 98
- Using the Header 99
- Using Tree View 99
- Using Management View 100
- Choosing a Display Language 101
- Viewing the Event Frame 101
- Saving the Event Frame 102
- Deleting the Event Frame 102
- Viewing the Storage Network 102
- Logging out of WebPAM PRO 103
- Managing Users 104
- Making Your Own User Settings 105
- Changing a User’s Password 105
- Changing Your Own Password 105
- Creating a User 106
- Deleting a User 106
- Adding a Subsystem or Host 108
- Deleting a Subsystem or Host 109
- Setting User Privilege 109
- Managing Software Services 110
- Restarting the Tomcat Server 111
- Setting up Email Service 111
- Setting up Extended SMTP 112
- Sending A Test Email Message 112
- Changing CIM Client Settings 113
- Changing CIM Server Settings 113
- Managing the Host 114
- Managing the Subsystem 115
- Viewing the Runtime Event Log 116
- Saving the Runtime Event Log 116
- Viewing the NVRAM Event Log 117
- Saving the NVRAM Event Log 117
- Clearing the NVRAM Event Log 118
- Running Background Activities 120
- Running Media Patrol 120
- Viewing Scheduled Activities 120
- Scheduling an Activity 120
- Deleting a Scheduled Activity 122
- Viewing System Configuration 122
- Managing the Controller 124
- Making Controller Settings 126
- Silencing the Buzzer 126
- Making Buzzer Settings 126
- Testing the Buzzer 127
- Viewing Buzzer Information 127
- Managing Enclosures 128
- Managing Physical Drives 129
- Managing Disk Arrays 132
- Creating a Disk Array 133
- Deleting a Disk Array 139
- Creating a Logical Drive 140
- Deleting a Logical Drive 141
- Migrating a Disk Array 142
- Rebuilding a Disk Array 143
- Managing Logical Drives 145
- Locating a Logical Drive 146
- Initializing a Logical Drive 147
- Running Redundancy Check 148
- Managing Spare Drives 149
- Deleting Spare Drive 150
- Making Spare Drive Settings 151
- Opening the CLI on Windows 155
- Opening the CLI on Linux 156
- Table of Supported Commands 157
- Notes and Conventions 158
- List of Supported Commands 159
- Examples 162
- Introduction to RAID 179
- RAID 0 – Stripe 180
- RAID 1 – Mirror 181
- RAID 10 – Mirror / Stripe 182
- PassThru / Bypass Mode 183
- Choosing a RAID Level 184
- Choosing Stripe Block Size 186
- Choosing Sector Size 186
- Initialization 187
- Hot Spare Drives 188
- RAID Level Migration 188
- Media Patrol 191
- When a Physical Drive Fails 192
- With a Hot Spare Drive 193
- Without a Hot Spare Drive 194
- Rebuild Operation 194
- Chapter 8: Troubleshooting 195
- Global LED Display 196
- Direct LED Display 196
- Open WebPAM PRO 199
- What to Look For 199
- Rebuilding a Logical Drive 203
- Manual Rebuild: WebPAM PRO 204
- Chapter 9: Support 207
- Drive Issues 208
- Post-Installation 210
- Contacting Technical Support 211
- China – Beijing 213
- China – Shanghai 213
- Attn: Technical Support 213
- Limited Warranty 214
- Your Responsibilities 215
- (below) 222
- Appendix B: Upgrades 223
- All Done! 224
- Press any key to reboot 224
- Updating WebPAM PRO 225
- Schematic Diagrams 227
- LED activity = Low 228
- Aggregate LED Display 229
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