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Chapter 9: Support
199
Contacting Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), SAS/SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
United States
The Netherlands
Promise Online™ Web Site http://www.promise.com/support/
support_eng.asp.
(technical documents, drivers, utilities, etc.)
E-mail Support e-Support On-Line
Fax Support +1 408 228 1100 Attn: Technical Support
Phone Support +1 408 228 1400 option 4
If you wish to write us for
support:
Promise Technology, Inc.
580 Cottonwood Drive
Milpitas, CA 95035, USA
E-mail Support e-Support On-Line
Fax Support +31 0 40 256 9463 Attn: Technical Support
Phone Support +31 0 40 235 2600
If you wish to write us for
support:
Promise Technology Europe B.V.
Science Park Eindhoven 5542
5692 EL Son, The Netherlands
- TX8650, TX8658 1
- Copyright 2
- Trademarks 2
- Recommendations 2
- Contents 11
- Chapter 1: Introduction 13
- Product Overview 14
- Operating System Support 15
- Browser Support 15
- Key Features and Benefits 16
- Specifications 18
- Chapter 2: Installation 19
- Installing the SuperTrak Card 20
- Choosing the Physical Drives 24
- Installing the CLI 30
- Installing onto Linux 35
- Installing WebPAM PRO 42
- Internet Browser 43
- Logging into WebPAM PRO 61
- Login Screen 62
- Setting up WebPAM PRO 63
- Chapter 3: Installing Drivers 65
- Driver Installation Media 66
- Windows Server 2008 68
- Existing System 69
- Windows Server 2003 70
- Red Hat Linux 72
- SuSE Linux 73
- SuperTrak BIOS 75
- Accessing the Main Menu 78
- Configuring Physical Drives 81
- Creating a Spare Drive 90
- Changing Spare Drive Settings 90
- Deleting a Spare Drive 91
- Using the Miscellaneous Menu 92
- Working with the Buzzer 93
- Logging in over the Network 96
- Accessing the Interface 98
- Using the Header 99
- Using Tree View 99
- Using Management View 100
- Choosing a Display Language 101
- Viewing the Event Frame 101
- Saving the Event Frame 102
- Deleting the Event Frame 102
- Viewing the Storage Network 102
- Logging out of WebPAM PRO 103
- Managing Users 104
- Making Your Own User Settings 105
- Changing a User’s Password 105
- Changing Your Own Password 105
- Creating a User 106
- Deleting a User 106
- Adding a Subsystem or Host 108
- Deleting a Subsystem or Host 109
- Setting User Privilege 109
- Managing Software Services 110
- Restarting the Tomcat Server 111
- Setting up Email Service 111
- Setting up Extended SMTP 112
- Sending A Test Email Message 112
- Changing CIM Client Settings 113
- Changing CIM Server Settings 113
- Managing the Host 114
- Managing the Subsystem 115
- Viewing the Runtime Event Log 116
- Saving the Runtime Event Log 116
- Viewing the NVRAM Event Log 117
- Saving the NVRAM Event Log 117
- Clearing the NVRAM Event Log 118
- Running Background Activities 120
- Running Media Patrol 120
- Viewing Scheduled Activities 120
- Scheduling an Activity 120
- Deleting a Scheduled Activity 122
- Viewing System Configuration 122
- Managing the Controller 124
- Making Controller Settings 126
- Silencing the Buzzer 126
- Making Buzzer Settings 126
- Testing the Buzzer 127
- Viewing Buzzer Information 127
- Managing Enclosures 128
- Managing Physical Drives 129
- Managing Disk Arrays 132
- Creating a Disk Array 133
- Deleting a Disk Array 139
- Creating a Logical Drive 140
- Deleting a Logical Drive 141
- Migrating a Disk Array 142
- Rebuilding a Disk Array 143
- Managing Logical Drives 145
- Locating a Logical Drive 146
- Initializing a Logical Drive 147
- Running Redundancy Check 148
- Managing Spare Drives 149
- Deleting Spare Drive 150
- Making Spare Drive Settings 151
- Opening the CLI on Windows 155
- Opening the CLI on Linux 156
- Table of Supported Commands 157
- Notes and Conventions 158
- List of Supported Commands 159
- Examples 162
- Introduction to RAID 179
- RAID 0 – Stripe 180
- RAID 1 – Mirror 181
- RAID 10 – Mirror / Stripe 182
- PassThru / Bypass Mode 183
- Choosing a RAID Level 184
- Choosing Stripe Block Size 186
- Choosing Sector Size 186
- Initialization 187
- Hot Spare Drives 188
- RAID Level Migration 188
- Media Patrol 191
- When a Physical Drive Fails 192
- With a Hot Spare Drive 193
- Without a Hot Spare Drive 194
- Rebuild Operation 194
- Chapter 8: Troubleshooting 195
- Global LED Display 196
- Direct LED Display 196
- Open WebPAM PRO 199
- What to Look For 199
- Rebuilding a Logical Drive 203
- Manual Rebuild: WebPAM PRO 204
- Chapter 9: Support 207
- Drive Issues 208
- Post-Installation 210
- Contacting Technical Support 211
- China – Beijing 213
- China – Shanghai 213
- Attn: Technical Support 213
- Limited Warranty 214
- Your Responsibilities 215
- (below) 222
- Appendix B: Upgrades 223
- All Done! 224
- Press any key to reboot 224
- Updating WebPAM PRO 225
- Schematic Diagrams 227
- LED activity = Low 228
- Aggregate LED Display 229
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